Remote Travel Concierge & Customer Support Specialist

Sawmilldcllc; Arlington (VA); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

100% remote work

Full training and ongoing support

Growth opportunities

Travel-related perks

Collaborative remote team

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel-related questions, providing trip support, and ensuring a smooth experience from start to finish.

The ideal candidate is highly organized, enjoys helping people, and is excited about working remotely in the travel industry. Training is provided, with opportunities for growth within a travel-focused company.

Qualifications

• Clear written and verbal communication skills are essential.
• Experience in customer service, travel, hospitality, call center, or support is preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment and learning new systems quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a clear, professional, and friendly manner.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a positive customer experience.

Skills

Strong communication

Customer service experience

Organized

Independent remote work

Fast learner

Travel enthusiasm

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role involves assisting clients with travel-related questions, providing trip support, and ensuring a smooth experience from start to finish.

The ideal candidate is highly organized, enjoys helping people, and is excited about working remotely in the travel industry. Training is provided, with opportunities for growth within a travel-focused company.