Remote Travel Concierge & Support Specialist

Sawmilldcllc; Clarksville (TN); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote work

Travel industry discounts

Full training

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role emphasizes clear communication, problem solving, and a positive customer experience.

As part of a remote team, you will assist clients via email, phone, and messaging, guide them on destinations and requirements, and handle itinerary changes with care, while growing within a travel-focused company that offers training and industry perks.

Qualifications

• Customer service experience in travel, hospitality, call center, or support roles.
• Strong written and verbal communication skills.
• Highly organized, dependable and detail oriented.
• Comfortable working independently in a remote environment.
• Willing to learn new systems, tools and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Strong communication skills

Organizational skills

Remote work comfort

Learning quickly

Passion for travel

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. This 100% work-from-home role emphasizes clear communication, problem solving, and a positive customer experience.

As part of a remote team, you will assist clients via email, phone, and messaging, guide them on destinations and requirements, and handle itinerary changes with care, while growing within a travel-focused company that offers training and industry perks.