Remote Travel Concierge & Support Specialist

Sawmilldcllc; Macon (GA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Training provided

Growth opportunities

Travel discounts

Collaborative remote team

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role focuses on responding to inquiries, supporting itinerary changes, and ensuring a smooth experience from start to finish.

You will work independently in a remote setting, using email, phone, and chat to guide clients and resolve issues with professionalism and care.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, call center, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Skills

Communication skills

Customer service

Remote work

Organized

Adaptability

Travel knowledge

Job description

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after their trips. This 100% work-from-home role focuses on responding to inquiries, supporting itinerary changes, and ensuring a smooth experience from start to finish.

You will work independently in a remote setting, using email, phone, and chat to guide clients and resolve issues with professionalism and care.