Remote Travel Concierge & Reservations Coordinator

Southern Bridge Group; Miami (NM); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and development

Access to booking technology

Mentorship and team support

Opportunity to build referrals

Job summary

Southern Bridge Group is seeking Customer Services Coordinators for a fully remote role in the United States. You will help clients research and compare travel options, manage reservations, and communicate essential details via phone, email, or chat.

The position emphasizes organization, responsiveness, and the ability to work independently from home. Ideal candidates have strong communication skills and a willingness to learn.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Communication

Remote work

Organization

Multitasking

Phone & email

Research skills

Tools

Booking technology

Job description

Southern Bridge Group is seeking Customer Services Coordinators for a fully remote role in the United States. You will help clients research and compare travel options, manage reservations, and communicate essential details via phone, email, or chat.

The position emphasizes organization, responsiveness, and the ability to work independently from home. Ideal candidates have strong communication skills and a willingness to learn.