Remote Travel Concierge & Planner

neverendingtravels; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

neverendingtravels is seeking a travel concierge/remote support specialist in the United States. The role involves guiding clients to craft personalized itineraries, maintaining client relationships, and supporting travel arrangements with a focus on core values and exceptional service.

The candidate should thrive in a rational, humble, intuitive environment, with experience in virtual client interactions and a strong sense of accountability.

Qualifications

• Must be a driven self-starter with strong organizational skills.
• Proactive, trustworthy and flexible with a can-do attitude.
• Excellent verbal and written communication; team player.

Responsibilities

• Exemplify Core Values and Mission Statement in daily work.
• Collaborate with teammates and maintain a positive, professional attitude.
• Surprise and delight clients; innovate to improve consistency.
• Respond to client requests and questions promptly.
• Process payments and send reminders when needed.
• Manage flight changes and seat assignments for clients.
• Arrange spa, tours, dinner reservations for clients.
• Notify hotels of client preferences in advance.
• Prepare client documents and travel tips 3 weeks prior to departure.
• Coordinate internal team needs as required.
• Update daily activity and status in cloud CRMs.
• Set schedules and manage time efficiently.
• Manage client profiles and bookings.
• Act as backup travel support when needed (emergencies).
• Grow proficiency with tools to heighten remote workplace culture.

Skills

Self-starter

Proactive

Trustworthy

Flexible

Creative

Organized

Autonomy

Verbal/written comms

Team player

Action-oriented

Job description

neverendingtravels is seeking a travel concierge/remote support specialist in the United States. The role involves guiding clients to craft personalized itineraries, maintaining client relationships, and supporting travel arrangements with a focus on core values and exceptional service.

The candidate should thrive in a rational, humble, intuitive environment, with experience in virtual client interactions and a strong sense of accountability.