Remote Travel Concierge: Expert Client Experience

Sweetcarolinatravels; San Antonio (TX); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote flexibility

Exclusive travel perks

Professional development opportunities

Community culture

Job summary

Sweet Carolina Travel is hiring a Remote Travel Advisor to support clients throughout their travel journey. Responsibilities include engaging with inquiries, providing booking updates, and ensuring client satisfaction. Ideal candidates will have strong communication skills, customer service experience in the travel industry, and a passion for travel. This position offers fully remote flexibility, exclusive travel perks, and opportunities for professional development within a community-driven culture.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy and efficiency.

Skills

Communication skills

Customer service

Attention to detail

Tech-savviness

Job description

Sweet Carolina Travel is hiring a Remote Travel Advisor to support clients throughout their travel journey. Responsibilities include engaging with inquiries, providing booking updates, and ensuring client satisfaction. Ideal candidates will have strong communication skills, customer service experience in the travel industry, and a passion for travel. This position offers fully remote flexibility, exclusive travel perks, and opportunities for professional development within a community-driven culture.