Remote Travel Concierge & Experience Specialist

Taylortravelsco; Albuquerque (NM); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks

Professional growth

Supportive team

Job summary

Taylor Travels co Travel Agency USA is seeking a Remote Travel Specialist to guide clients from planning through safe return, ensuring a seamless, stress-free experience by handling arrangements, answering questions, and resolving challenges with professionalism and care.

You will respond to inquiries across email, phone, and messaging; assist with bookings, modifications, cancellations, and special requests; and share up-to-date travel information to help clients make confident decisions.

Qualifications

• Excellent communication skills across written and verbal channels.
• Background in customer service within travel, tourism, or hospitality.
• High attention to detail with proactive mindset.
• Tech-savvy and quick to learn booking tools and systems.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Job description

Taylor Travels co Travel Agency USA is seeking a Remote Travel Specialist to guide clients from planning through safe return, ensuring a seamless, stress-free experience by handling arrangements, answering questions, and resolving challenges with professionalism and care.

You will respond to inquiries across email, phone, and messaging; assist with bookings, modifications, cancellations, and special requests; and share up-to-date travel information to help clients make confident decisions.