Remote Travel Concierge: Client Experience & Planning

Taylortravelsco; Austin (TX); On-site; USD 40,000 - 72,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks and discounts

Professional growth and training

Community of travel enthusiasts

Job summary

Taylor Travels co Travel Agency USA is seeking a Remote Travel Specialist to guide clients through planning and returning home, coordinating flights, hotel stays, and documentation with a focus on seamless experiences.

This commission-based role emphasizes accurate information, proactive service, and a commitment to customer satisfaction while supporting clients nationwide from a remote setup.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally in travel, tourism, or hospitality.
• Strong attention to detail and proactive mindset.
• Comfort with learning new booking tools and systems.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Support clients with booking modifications, cancellations, and special requests.
• Provide accurate information on destinations, documentation, and agency processes.
• Follow up to confirm travel plans and gather feedback post-trip.
• Address client concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication

Customer.Service

Travel knowledge

Tech-savvy

Detail-oriented

Job description

Taylor Travels co Travel Agency USA is seeking a Remote Travel Specialist to guide clients through planning and returning home, coordinating flights, hotel stays, and documentation with a focus on seamless experiences.

This commission-based role emphasizes accurate information, proactive service, and a commitment to customer satisfaction while supporting clients nationwide from a remote setup.