Remote Travel Concierge & Customer Support

Sawmilldcllc; Gatlinburg (TN); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Access to travel-related perks

Industry discounts

Growth opportunities

Supportive remote team

Full training and ongoing support

Job summary

Sawmilldcllc is hiring a Remote Travel Customer Representative to provide support before, during, and after trips. This position allows you to work 100% from home, helping clients with travel-related questions and ensuring smooth experiences.

The ideal candidate should be organized and passionate about travel, with strong communication skills. This role offers full training, ongoing support, and opportunities for growth in a collaborative remote environment.

Qualifications

• Experience in customer service roles preferred, especially in travel or hospitality.
• Comfortable learning new systems and tools quickly.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries in a professional manner.
• Support itinerary updates and cancellations.
• Provide guidance on destinations and travel requirements.
• Monitor upcoming trips and communicate with clients.
• Resolve issues while maintaining a positive experience.

Skills

Strong written and verbal communication skills

Customer service experience

Highly organized

Detail-oriented

Ability to work independently

Passionate about travel

Job description

Sawmilldcllc is hiring a Remote Travel Customer Representative to provide support before, during, and after trips. This position allows you to work 100% from home, helping clients with travel-related questions and ensuring smooth experiences.

The ideal candidate should be organized and passionate about travel, with strong communication skills. This role offers full training, ongoing support, and opportunities for growth in a collaborative remote environment.