Remote Travel Concierge | Customer Support & Bookings

Inspired; Santa Monica (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Supportive team environment with ongoing training

Job summary

Inspired is seeking a Travel Customer Representative to help clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, providing accurate destination information, and following up on client satisfaction. The ideal candidate has excellent communication skills, strong customer service experience, and is passionate about travel. This fully remote position offers flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Passion for travel

Job description

Inspired is seeking a Travel Customer Representative to help clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, providing accurate destination information, and following up on client satisfaction. The ideal candidate has excellent communication skills, strong customer service experience, and is passionate about travel. This fully remote position offers flexible scheduling and opportunities for growth within the agency.