Remote Travel Concierge | Customer Support & Bookings

Inspired; Fairbanks (AK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

Inspired is seeking a Travel Customer Representative based in Fairbanks, Alaska. This role involves assisting clients throughout their travel journey, from booking to return. Responsibilities include responding to inquiries, providing booking updates, and resolving issues with care. Ideal candidates will have strong communication skills and a passion for travel. This position offers 100% remote work, flexible scheduling, travel perks, and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong customer service experience in travel or hospitality is preferred.
• Must be organized, dependable, and proactive.
• Comfortable with technology and quick to learn booking platforms.
• A passion for travel is essential.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Job description

Inspired is seeking a Travel Customer Representative based in Fairbanks, Alaska. This role involves assisting clients throughout their travel journey, from booking to return. Responsibilities include responding to inquiries, providing booking updates, and resolving issues with care. Ideal candidates will have strong communication skills and a passion for travel. This position offers 100% remote work, flexible scheduling, travel perks, and opportunities for growth within the agency.