Remote Travel Concierge: Customer Service & Booking Expert

OTRA Travels; Charlotte (NC); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Discount

Flexible Schedule

Highly discounted travel opportunities

Job summary

A leading travel agency is seeking a Customer Service Representative to work remotely. In this role, you will assist clients with their travel needs by providing exceptional customer service and knowledge of the travel industry. Responsibilities include connecting with clients to book travel, researching best travel deals, and maintaining an evolving knowledge of various products. Ideal candidates should be adaptable, self-motivated, and possess excellent communication skills. This position offers flexibility and employee discounts for travel.

Qualifications

• Must be at least 18 years of age.
• Previous experience in Customer Service is a plus but not required.
• Must possess a Smartphone, tablet, or computer/laptop with reliable internet access.

Responsibilities

• Connect with clients via phone/email/chat/social media to assist them.
• Research best travel deals, customs, weather, and activities.
• Learn how to book travel across various vendors and services.
• Maintain an evolving knowledge base of products and services.
• Provide outstanding customer service before, during, and after trips.

Skills

Excellent written and verbal communication

Time management

Self-motivated

Adaptability to changes

Enthusiasm and positive attitude

Job description

A leading travel agency is seeking a Customer Service Representative to work remotely. In this role, you will assist clients with their travel needs by providing exceptional customer service and knowledge of the travel industry. Responsibilities include connecting with clients to book travel, researching best travel deals, and maintaining an evolving knowledge of various products. Ideal candidates should be adaptable, self-motivated, and possess excellent communication skills. This position offers flexibility and employee discounts for travel.