Remote Travel Concierge & Booking Support

Prestigetravelagencybymich; Cleveland (OH); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training and support

Job summary

A leading travel agency is seeking a Travel Customer Representative to enhance client experiences throughout their journey. This remote role involves assisting with inquiries, resolving issues, and providing booking updates. Ideal candidates should possess excellent communication skills and a strong background in customer service. The position offers flexible scheduling, travel perks, and a supportive team environment. If you're enthusiastic about travel and helping others, this job could be your perfect match.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to learn booking platforms and systems quickly.
• Enthusiasm for creating memorable travel experiences.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about travel documents and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive and high attention to detail

Comfortable with technology

Passion for travel

Job description

A leading travel agency is seeking a Travel Customer Representative to enhance client experiences throughout their journey. This remote role involves assisting with inquiries, resolving issues, and providing booking updates. Ideal candidates should possess excellent communication skills and a strong background in customer service. The position offers flexible scheduling, travel perks, and a supportive team environment. If you're enthusiastic about travel and helping others, this job could be your perfect match.