Remote Travel Concierge | Customer Experience Specialist

HTTravels; Fort Collins (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training provided

Mentorship

Team development

Advancement opportunities

Education resources

Travel industry access

Job summary

HT Travels is seeking a Customer Experience Specialist to deliver exceptional service and coordinate travel details for clients. This remote role emphasizes flexible scheduling and ongoing training, empowering you to learn, adapt, and grow within the travel industry.

You will assist clients in planning personalized vacations, respond to inquiries via phone and email, and maintain accurate client records. A friendly, organized, and self-motivated mindset is highly valued.

Qualifications

• Experience in customer service or support roles is common but not required.
• Ability to communicate clearly via phone, email, and online chat.
• Strong organizational skills with attention to details.

Responsibilities

• Provide exceptional customer service throughout the vacation planning process.
• Assist clients with planning personalized vacations and travel experiences.
• Coordinate travel reservations and itinerary details.
• Respond to client questions through phone, email, and online communication.
• Research destinations, cruises, resorts, hotels, and vacation packages.
• Maintain accurate client records and travel documentation.
• Stay informed about destination updates and supplier offerings.
• Deliver exceptional client experiences from beginning to end.

Skills

Customer service

Communication

Scheduling

Organization

Remote work

Job description

HT Travels is seeking a Customer Experience Specialist to deliver exceptional service and coordinate travel details for clients. This remote role emphasizes flexible scheduling and ongoing training, empowering you to learn, adapt, and grow within the travel industry.

You will assist clients in planning personalized vacations, respond to inquiries via phone and email, and maintain accurate client records. A friendly, organized, and self-motivated mindset is highly valued.