Remote Travel Concierge & Support Specialist

HTTravels; Mooresville (NC); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & development

Supportive culture

Advancement opportunities

System access

Job summary

HTTravels is seeking remote Customer Support Specialists to assist clients through the travel planning process, respond to inquiries, coordinate information, and ensure a smooth end-to-end experience from initial request to final confirmation.

Ideal candidates are dependable, detail-oriented, and enjoy helping others. You will maintain accurate records, coordinate travel details, provide timely updates, and collaborate with teammates to deliver a positive, organized service experience.

Qualifications

• Strong customer service mindset.
• Excellent verbal and written communication skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable learning new systems, technology, and online platforms.
• Self-motivated and reliable.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries professionally and promptly
• Provide accurate information, updates, and travel-related assistance
• Assist with scheduling, itinerary coordination, and reservation support
• Maintain organized client records and documentation
• Follow up on outstanding requests and pending travel details
• Communicate updates, confirmations, and important information to clients
• Help ensure a positive and seamless customer experience
• Collaborate with team members when needed to support client needs

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Remote work

Self-motivation

Problem solving

Job description

HTTravels is seeking remote Customer Support Specialists to assist clients through the travel planning process, respond to inquiries, coordinate information, and ensure a smooth end-to-end experience from initial request to final confirmation.

Ideal candidates are dependable, detail-oriented, and enjoy helping others. You will maintain accurate records, coordinate travel details, provide timely updates, and collaborate with teammates to deliver a positive, organized service experience.