Remote Travel Experience Specialist | Flexible Schedule

HTTravels; Worcester (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training provided

Mentorship

Leadership opportunities

Access to resources

Job summary

HT Travels is seeking a Customer Experience Specialist to work remotely and deliver exceptional service to clients planning their vacations. You will respond to inquiries, coordinate travel details, and help create a smooth, personalized planning experience from start to finish.

No travel industry experience is required; comprehensive training and ongoing support are provided to help you grow professionally in a friendly, flexible remote environment.

Qualifications

• No travel industry experience required; comprehensive training and ongoing support provided.
• Background in customer service, administration, scheduling, retail, healthcare, hospitality, education, banking, logistics, or any role focused on helping people.

Responsibilities

• Provide exceptional customer service throughout the vacation planning process.
• Assist clients with planning personalized vacations and travel experiences.
• Coordinate travel reservations and itinerary details.
• Respond to client questions via phone, email, and online channels.
• Research destinations, cruises, resorts, hotels, and vacation packages.
• Maintain accurate client records and travel documentation.
• Stay informed about destination updates and supplier offerings.
• Deliver exceptional client experiences from start to finish.

Skills

Customer service

Communication

Organization

Independent work

Tools

CRM software

Job description

HT Travels is seeking a Customer Experience Specialist to work remotely and deliver exceptional service to clients planning their vacations. You will respond to inquiries, coordinate travel details, and help create a smooth, personalized planning experience from start to finish.

No travel industry experience is required; comprehensive training and ongoing support are provided to help you grow professionally in a friendly, flexible remote environment.