Remote Travel Concierge & Client Care Specialist

HTTravels; Medford (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Comprehensive training provided

Mentorship program

Career development opportunities

Supportive team

Job summary

HT Travels is hiring a Client Care Specialist to deliver personalized travel planning support in a fully remote role. You will assist clients, answer questions, and coordinate itineraries while maintaining exceptional service and strong relationships.

Ideal candidates are friendly, organized, and tech-savvy, with excellent communication skills. Previous travel industry experience is not required; comprehensive training and ongoing mentorship are provided to help you succeed remotely.

Qualifications

• Friendly, professional, and customer-focused.
• Strong communicators who enjoy helping others.
• Organized with excellent attention to detail.
• Comfortable learning new technology and online systems.
• Self-motivated and dependable.
• Able to work independently in a remote environment.
• Eager to learn and grow professionally.

Responsibilities

• Build positive relationships by providing exceptional client care and support.
• Assist clients with planning personalized travel experiences.
• Respond to client inquiries through phone, email, and online communication.
• Research destinations, accommodations, cruises, tours, and vacation options.
• Coordinate travel details and itinerary information.
• Maintain organized client records and documentation.
• Stay informed on travel updates, supplier offerings, and destination information.
• Deliver a professional, responsive, and personalized experience throughout every client interaction.

Skills

Customer service

Communication skills

Remote work

Organizational skills

Tech-savvy

Problem solving

Tools

CRM software

G Suite

Job description

HT Travels is hiring a Client Care Specialist to deliver personalized travel planning support in a fully remote role. You will assist clients, answer questions, and coordinate itineraries while maintaining exceptional service and strong relationships.

Ideal candidates are friendly, organized, and tech-savvy, with excellent communication skills. Previous travel industry experience is not required; comprehensive training and ongoing mentorship are provided to help you succeed remotely.