Remote Travel Concierge & Support Specialist — Flexible Hours

HTTravels; Manchester (NH); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Remote

Flexible schedule

Comprehensive training provided

Ongoing mentorship

Career development opportunities

Supportive team environment

Access to travel industry education

Independence in remote work

Job summary

HT Travels is seeking a Remote Customer Support Specialist to guide clients through vacation planning with friendly, reliable assistance. This independent contractor role emphasizes problem-solving, clear communication, and organized service delivery to ensure smooth bookings and memorable experiences.

Ideal candidates are customer-focused, tech-literate, and comfortable working remotely with a flexible schedule.

Qualifications

• Strong customer service mindset and ability to resolve inquiries professionally.
• Comfortable using phones, email, and online messaging to communicate with clients.
• Familiarity with navigating online systems and travel resources.

Responsibilities

• Provide friendly, professional support to clients throughout the vacation planning process.
• Answer client questions through phone, email, and online communication.
• Assist clients with vacation options, travel information, and planning resources.
• Coordinate travel details and help ensure reservations are accurate.
• Maintain organized client records and documentation.
• Research destinations, resorts, cruises, hotels, and vacation packages.
• Follow up with clients to provide updates and outstanding service.
• Stay informed on travel trends, supplier resources, and destination information.

Skills

Customer-focused

Excellent communication

Organized

Tech-savvy

Self-motivated

Independent remote work

Willing to learn

Job description

HT Travels is seeking a Remote Customer Support Specialist to guide clients through vacation planning with friendly, reliable assistance. This independent contractor role emphasizes problem-solving, clear communication, and organized service delivery to ensure smooth bookings and memorable experiences.

Ideal candidates are customer-focused, tech-literate, and comfortable working remotely with a flexible schedule.