Remote Travel Concierge & Customer Care Specialist

Excitingtravelnow; Wheeling (WV); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and ongoing mentorship

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator to provide exceptional service and build positive client relationships. The role involves guiding travelers through the planning process and ensuring attentive support.

Your responsibilities include serving as the main contact for travel inquiries and maintaining detailed communication. Ideal candidates are detail-oriented, self-directed, and have a passion for travel. A flexible remote work environment and training are provided.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.

Skills

Customer service skills

Relationship-building skills

Attention to detail

Self-directed

Comfortable learning new systems

Job description

Excitingtravelnow is looking for a Customer Care Coordinator to provide exceptional service and build positive client relationships. The role involves guiding travelers through the planning process and ensuring attentive support.

Your responsibilities include serving as the main contact for travel inquiries and maintaining detailed communication. Ideal candidates are detail-oriented, self-directed, and have a passion for travel. A flexible remote work environment and training are provided.