Remote Travel Concierge & Customer Care Specialist

Excitingtravelnow; Americus (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training, tools, and ongoing mentorship

Flexible remote work environment

Advancement opportunities within the organization

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator in Americus, Georgia. This role involves serving as the primary contact for travel inquiries, providing excellent customer service, and supporting travelers throughout the planning process. Candidates should be detail-oriented, self-directed, and possess strong relationship-building skills. A passion for travel and customer support experience are preferred. The role offers flexible remote work and opportunities for advancement within the company.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building skills

Detail-oriented

Self-directed

Comfortable learning new systems

Interest in travel or tourism

Job description

Excitingtravelnow is seeking a Customer Care Coordinator in Americus, Georgia. This role involves serving as the primary contact for travel inquiries, providing excellent customer service, and supporting travelers throughout the planning process. Candidates should be detail-oriented, self-directed, and possess strong relationship-building skills. A passion for travel and customer support experience are preferred. The role offers flexible remote work and opportunities for advancement within the company.