Remote Travel Concierge & Customer Care Specialist

Excitingtravelnow; Aberdeen (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator in Aberdeen, Maryland, who is passionate about delivering excellent service and building positive client relationships. In this role, you will serve as a primary point of contact for travel-related inquiries and support travelers with planning and coordination. The ideal candidate has strong customer service skills, is detail-oriented, and values a flexible remote work environment. Interested applicants should consider this opportunity to advance within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.

Skills

Customer service skills

Relationship-building skills

Detail-oriented

Self-directed

Ability to learn new systems

Job description

Excitingtravelnow is looking for a Customer Care Coordinator in Aberdeen, Maryland, who is passionate about delivering excellent service and building positive client relationships. In this role, you will serve as a primary point of contact for travel-related inquiries and support travelers with planning and coordination. The ideal candidate has strong customer service skills, is detail-oriented, and values a flexible remote work environment. Interested applicants should consider this opportunity to advance within the organization.