Remote Travel Concierge & Client Support

Rudybtravel

Akron (OH)

Remote

USD 38,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Travel perks

Industry discounts

Professional growth

Ongoing training

Job summary

Rudyb Travel seeks a Remote Travel Customer Service Representative to support clients throughout their travel journey. In this client-facing role, you will be a trusted contact from initial booking to post-trip follow-up, delivering a seamless and high-quality experience.

The role is 100% remote, with growth opportunities, access to travel perks, and industry-related discounts. If you are detail-oriented, service-driven, and passionate about travel and hospitality, join our remote travel support

Qualifications

Excellent verbal and written communication skills.
Customer service experience (travel, hospitality, or service-related experience preferred).
Strong organizational skills and attention to detail.
Comfortable using technology and learning new systems and booking platforms.
Reliable, proactive, and able to manage multiple client requests efficiently.
Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
Proactively follow up with clients before and after travel to ensure a positive experience.
Maintain accurate documentation and update booking systems as required.