Remote Travel Concierge & Client Support Specialist

Rudybtravel; Edmond (OK); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work environment

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey from initial booking to post-trip follow-up.

The role emphasizes excellent communication, proactive problem solving, and a strong customer-first approach in a 100% remote setting. Ideal for detail-oriented, service-driven individuals with a passion for travel.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking; maintain accurate documentation and update booking systems as required.

Skills

Verbal & written communication

Customer service

Travel / hospitality experience

Organizational skills

Attention to detail

Tech-savvy

Booking platforms

Multitasking

Empathy

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey from initial booking to post-trip follow-up.

The role emphasizes excellent communication, proactive problem solving, and a strong customer-first approach in a 100% remote setting. Ideal for detail-oriented, service-driven individuals with a passion for travel.