Remote Travel Concierge & Client Success Specialist

Unique Escapes; Greensboro (NC); Remote; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Remote work

Training & tools

Collaborative team culture

Growth opportunities

Zusammenfassung

Unique Escapes is seeking a Remote Client Service & Success Specialist to support travelers from inquiry through post-trip follow-up. You will answer questions, prepare quotes, and guide clients through booking and planning with a focus on exceptional service.

You'll maintain accurate client records, coordinate with suppliers, resolve issues promptly, and contribute to ongoing improvements in the client experience while working from a quiet remote workspace.

Qualifikationen

• Experience in customer service, client success, hospitality, travel, reservations, or a comparable client-facing role.

Aufgaben

• Serve as the primary contact for client inquiries via phone, email, chat, and social media.
• Build lasting client relationships through proactive, professional communication.
• Guide clients through travel planning, including destinations, resorts, cruises, flights, and packages.
• Understand client budgets, dates, group size, and special requirements.
• Prepare quotes, itineraries, and booking summaries for client review.
• Coordinate with suppliers and internal teams to confirm details and resolve issues.

Kenntnisse

Client service

Communication skills

Organization

Time management

CRM software

Travel knowledge

Jobbeschreibung

Unique Escapes is seeking a Remote Client Service & Success Specialist to support travelers from inquiry through post-trip follow-up. You will answer questions, prepare quotes, and guide clients through booking and planning with a focus on exceptional service.

You'll maintain accurate client records, coordinate with suppliers, resolve issues promptly, and contribute to ongoing improvements in the client experience while working from a quiet remote workspace.