Remote Travel Concierge & Client Success

Unique Escapes; Davenport (IA); Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work environment

Training and support for travel tools

Collaborative team culture

Growth opportunities within the travel

Job summary

Unique Escapes seeks a Remote Client Service & Success Specialist to support clients through their travel journey—from inquiry to post-trip follow-up. You will answer questions about destinations, packages, and travel options, guiding clients through booking and preparation while maintaining detailed client records.

You will coordinate with suppliers, resolve concerns promptly, and identify opportunities to improve the client experience. A service-oriented mindset and travel enthusiasm are key.

Qualifications

• Experience in customer service or client-facing roles is beneficial.
• Strong verbal and written communication with a friendly tone.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple clients, bookings, and deadlines simultaneously.
• Problem-solving skills and composure under pressure.
• Comfortable learning travel booking platforms and CRM systems.
• Proficiency with Microsoft Office or Google Workspace.

Responsibilities

• Serve as the primary contact for client inquiries via phone, email, chat, and social media.
• Build lasting client relationships through proactive, professional communication.
• Guide clients through travel planning, including destinations, packages, and options.
• Prepare travel quotes, itineraries, and booking summaries for review.
• Coordinate with travel suppliers and internal teams to confirm details.
• Track bookings, deadlines, dates, and outstanding requests.
• Provide updates before, during, and after travel with reminders and changes.
• Document interactions and resolutions in the CRM or booking system.
• Escalate complex issues to the appropriate team and gather feedback for improvements.

Skills

Communication

Organization

Time management

Attention to detail

Problem solving

Multitasking

Calm under pressure

Learning new tools

Office suite familiarity

Tools

CRM systems

Travel booking platforms

Microsoft Office / Google Workspace

Job description

Unique Escapes seeks a Remote Client Service & Success Specialist to support clients through their travel journey—from inquiry to post-trip follow-up. You will answer questions about destinations, packages, and travel options, guiding clients through booking and preparation while maintaining detailed client records.

You will coordinate with suppliers, resolve concerns promptly, and identify opportunities to improve the client experience. A service-oriented mindset and travel enthusiasm are key.