Remote Travel Concierge & Client Experience Specialist

Rudybtravel; San Mateo (CA); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth within the company

Access to travel perks and industry-related discounts

Supportive team culture with ongoing training and development

Job summary

Rudybtravel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey. In this role, you'll respond to inquiries and assist with luxury bookings, ensuring a seamless experience for clients.

Ideal candidates are detail-oriented and passionate about travel, with strong communication skills and customer service experience. The position offers a 100% remote work environment, travel perks, and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Job description

Rudybtravel is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey. In this role, you'll respond to inquiries and assist with luxury bookings, ensuring a seamless experience for clients.

Ideal candidates are detail-oriented and passionate about travel, with strong communication skills and customer service experience. The position offers a 100% remote work environment, travel perks, and growth opportunities.