Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Cleveland (OH); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Ongoing training and development support

Job summary

Rudybtravel is looking for a Remote Travel Customer Service Representative to support clients throughout their travel journey. This role encompasses responding to inquiries, assisting with bookings, and ensuring client satisfaction while providing timely information on travel requirements.

The ideal candidate will have excellent communication skills, experience in customer service, and a genuine passion for travel. The position offers a 100% remote working environment with opportunities for professional development and access to travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience is preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings, changes, cancellations.
• Provide timely information on destinations and agency policies.
• Confirm itineraries and ensure client satisfaction.
• Proactively follow up with clients for a positive experience.
• Maintain accurate documentation and update systems.

Skills

Excellent verbal and written communication skills

Customer service experience (travel, hospitality, or service-related)

Strong organizational skills

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Job description

Rudybtravel is looking for a Remote Travel Customer Service Representative to support clients throughout their travel journey. This role encompasses responding to inquiries, assisting with bookings, and ensuring client satisfaction while providing timely information on travel requirements.

The ideal candidate will have excellent communication skills, experience in customer service, and a genuine passion for travel. The position offers a 100% remote working environment with opportunities for professional development and access to travel perks.