Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Buffalo (NY); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with ongoing training

Job summary

Rudybtravel is looking for a Remote Travel Customer Service Representative to support clients through their travel journey. The role involves responding to client inquiries and assisting with luxury and leisure travel bookings, ensuring client satisfaction from booking through to post-trip follow-up.

Ideal candidates should possess excellent communication skills and customer service experience. The position offers a 100% remote work environment along with opportunities for professional growth and travel perks.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Excellent verbal and written communication skills

Customer service experience (travel, hospitality, or service-related experience preferred)

Strong organizational skills and attention to detail

Comfortable using technology and learning new systems and booking platforms

Reliable, proactive, and able to manage multiple client requests efficiently

Genuine interest in travel and helping clients plan memorable experiences

Job description

Rudybtravel is looking for a Remote Travel Customer Service Representative to support clients through their travel journey. The role involves responding to client inquiries and assisting with luxury and leisure travel bookings, ensuring client satisfaction from booking through to post-trip follow-up.

Ideal candidates should possess excellent communication skills and customer service experience. The position offers a 100% remote work environment along with opportunities for professional growth and travel perks.