Remote Travel Concierge Lead

Departuretravels; Tampa (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Remote position

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to join a growing Customer Service team in a remote environment. You will guide clients through every stage of travel planning and provide professional, timely communication throughout the booking experience.

Enjoy flexible scheduling and the ability to work from anywhere while supporting clients with inquiries, modifications, and updates. Maintain organized records and contribute to a stress-free travel experience for travelers.

Qualifications

• Strong customer-service orientation and communication skills.
• Ability to organize details and coordinate itineraries.
• Comfort with working remotely and using online tools.

Responsibilities

• Guide clients through all stages of travel planning.
• Assist with inquiries, options, and destination information.
• Provide timely communication throughout booking and travel.
• Follow up with clients to confirm plans and satisfaction.
• Respond to emails, calls, and messages professionally.
• Support clients with modifications, cancellations, and updates.
• Maintain organized client records and accurate travel information.
• Collaborate with team in a remote environment.
• Be available during evenings to support clients.

Skills

Customer service

Communication

Travel planning

Organization

Remote work

Tools

Booking systems

Job description

Departure Travel is seeking a Lead Travel Agent / Travel Assistant to join a growing Customer Service team in a remote environment. You will guide clients through every stage of travel planning and provide professional, timely communication throughout the booking experience.

Enjoy flexible scheduling and the ability to work from anywhere while supporting clients with inquiries, modifications, and updates. Maintain organized records and contribute to a stress-free travel experience for travelers.