Remote Travel Concierge & Client Coordinator

Medium; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote schedule

One-on-one guidance

Supportive team environment

Access to online tools

Job summary

Medium is seeking a detail-oriented Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care in a remote, flexible work environment.

You will manage inquiries by email, phone, and messaging, help organize trip preferences and dates, gather information for itineraries, and maintain accurate client notes in our systems. Training is provided and you’ll work with a supportive team.

Qualifications

• Excellent communication and customer service skills.
• Able to work remotely with self-management.
• Organized and detail-oriented with comfort using online tools.
• Professional, reliable, and self-motivated; training provided.

Responsibilities

• Assist clients with planning support, and coordination of booking details.
• Provide excellent customer service through email, phone, and messaging.
• Support clients with organizing trip preferences, dates, and experience options.
• Help gather information for itineraries, reservations, and service selections.
• Maintain accurate client and booking notes within our systems.
• Communicate professionally to ensure a smooth travel-related experience.
• Stay informed about destinations, suppliers, and service offerings.
• Support follow-up, confirmations, and administrative tasks.
• Work collaboratively with the team to ensure client satisfaction.

Skills

Communication

Remote work

Organization

Detail-oriented

Self-motivated

No experience required

Tools

Online tools

Job description

Medium is seeking a detail-oriented Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care in a remote, flexible work environment.

You will manage inquiries by email, phone, and messaging, help organize trip preferences and dates, gather information for itineraries, and maintain accurate client notes in our systems. Training is provided and you’ll work with a supportive team.