Remote Travel Planning Concierge — Flexible Hours

Medium; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote schedule

Comprehensive training

Job summary

Medium is seeking a detail-oriented Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This remote, flexible role is ideal for someone who enjoys helping others and communicates well.

You will handle inquiries by email, phone, and messaging, assist with itinerary details, and maintain accurate notes in our systems. The position includes comprehensive training, access to online tools, and a supportive team environment—starting

Qualifications

• Excellent communication and customer service skills.
• Able to work remotely with own schedule.
• Organized and detail-oriented with comfort using online tools.
• No prior experience required; full training provided.

Responsibilities

• Assist clients with general questions, planning support, and coordination of booking details.
• Provide excellent customer service through email, phone, and messaging.
• Support clients with organizing trip preferences, dates, and experience options.
• Help gather information needed for itineraries, reservations, and service selections.
• Maintain accurate client and booking notes within our systems.
• Communicate professionally to ensure a smooth, positive travel-related experience.
• Stay informed about available destinations, suppliers, and service offerings.
• Support follow-up, confirmations, and administrative tasks.
• Work collaboratively with the team to ensure client satisfaction.

Skills

Communication

Customer Service

Remote Work

Organization

Job description

Medium is seeking a detail-oriented Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This remote, flexible role is ideal for someone who enjoys helping others and communicates well.

You will handle inquiries by email, phone, and messaging, assist with itinerary details, and maintain accurate notes in our systems. The position includes comprehensive training, access to online tools, and a supportive team environment—starting