Remote Travel Concierge & Client Care Specialist

Jbnetworking; Mesa (AZ); Remote; USD 36,000 - 56,000; Full time

Job summary

Jbnetworking is seeking a Work from Home Client Care Specialist to assist clients with travel inquiries, reservation information, and ongoing support. You will help clients feel informed throughout planning and booking, communicating clearly and staying organized.

The role centers on researching options online, explaining policies, and coordinating with suppliers. A friendly, professional approach and reliable home setup are valued assets for success.

Qualifications

• Strong written and verbal communication required.
• Friendly, professional customer-focused approach.
• Excellent organization and attention to detail.
• Comfortable researching information online.
• Reliable internet and home workspace.

Responsibilities

• Respond to client questions by phone, email, and digital messaging.
• Gather client preferences, dates, and reservation needs.
• Research accommodations, cruises, transportation, and activities.
• Explain available options, booking policies, and next steps.
• Coordinate client requests with suppliers and service providers.
• Provide reservation confirmations and timely updates.
• Assist with changes, adjustments, and special requests.
• Maintain accurate records of client communications.
• Follow up on outstanding questions and booking details.
• Participate in training to stay informed about booking resources.

Skills

Communication

Customer focus

Organization

Research skills

Multitasking

Remote work

Education

High school diploma or equivalent

Tools

Email clients

Spreadsheets

Job description

Jbnetworking is seeking a Work from Home Client Care Specialist to assist clients with travel inquiries, reservation information, and ongoing support. You will help clients feel informed throughout planning and booking, communicating clearly and staying organized.

The role centers on researching options online, explaining policies, and coordinating with suppliers. A friendly, professional approach and reliable home setup are valued assets for success.