Remote Travel Concierge & Booking Specialist

manatal-264; New York (NY); À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

100% remote

Growth opportunities

Travel discounts

Team training

Résumé du poste

Travel Customer Representative role — you will support clients from booking to return home, assisting with inquiries, resolving issues, and providing booking updates with a commitment to exceptional service.

Key responsibilities include responding promptly to inquiries via email, phone, and messaging; assisting with bookings, changes, cancellations, and special requests; providing destination and policy information; following up to confirm trip details and satisfaction; handling concerns with

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.

Responsabilités

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Connaissances

Excellent communication

Customer service experience

Organized

Tech-savvy

Travel passion

Outils

Booking platforms

Description du poste

Travel Customer Representative role — you will support clients from booking to return home, assisting with inquiries, resolving issues, and providing booking updates with a commitment to exceptional service.

Key responsibilities include responding promptly to inquiries via email, phone, and messaging; assisting with bookings, changes, cancellations, and special requests; providing destination and policy information; following up to confirm trip details and satisfaction; handling concerns with