Remote Travel Support Specialist – Booking & Destinations

manatal-264; Houston (TX); Remote; USD 37,000 - 54,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Training

Job summary

Travel Customer Representative position supports clients from booking through return home. You will answer inquiries via email, phone, and messaging, assist with bookings, changes, and cancellations, and provide destination information and policy guidance.

The ideal candidate has excellent communication, patient customer service experience in travel or hospitality, and is organized, tech-savvy with a passion for helping travellers create unforgettable experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Job description

Travel Customer Representative position supports clients from booking through return home. You will answer inquiries via email, phone, and messaging, assist with bookings, changes, and cancellations, and provide destination information and policy guidance.

The ideal candidate has excellent communication, patient customer service experience in travel or hospitality, and is organized, tech-savvy with a passion for helping travellers create unforgettable experiences.