Remote Travel Concierge and Support Specialist

Kopp Travels; Burlington (VT); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to assist clients from booking to return home. The role involves responding to inquiries, providing booking assistance, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, a customer service background, and a passion for travel. This position offers 100% remote work, flexible scheduling, travel perks, and ongoing training within a supportive team environment.

Qualifications

• Proven experience in customer service, preferably in travel or hospitality.
• Ability to use booking platforms and technology effectively.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and travel documents.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized, dependable, and proactive

Comfort with technology

Passion for travel and helping others

Job description

A travel agency is seeking a Travel Customer Representative to assist clients from booking to return home. The role involves responding to inquiries, providing booking assistance, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, a customer service background, and a passion for travel. This position offers 100% remote work, flexible scheduling, travel perks, and ongoing training within a supportive team environment.