Remote Travel Concierge & Accessibility Support

Wheel the World; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive compensation and benefits

Paid training and ongoing professional

Career growth opportunities

Diverse and mission-driven team

Impactful work: accessible travel

Job summary

Wheel the World is seeking a friendly, empathetic Customer Service Representative to be the primary contact for travelers, helping with inquiries, reservations, accessibility questions, and general support to plan accessible trips.

You will handle inquiries via phone, email, and live chat, assist with bookings and modifications, maintain accurate CRM records, and collaborate with teams to resolve issues while upholding high customer satisfaction.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in customer service, hospitality, travel, or related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with Microsoft Office, Google Workspace, and CRM software.
• Ability to work independently in a remote setting.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with booking accommodations, activities, transportation, and travel experiences.
• Provide accurate information regarding accessibility features, travel options, and company services.
• Resolve customer concerns, complaints, and booking issues with professionalism and empathy.
• Process reservation changes, cancellations, refunds, and special requests.
• Maintain detailed records of customer interactions using CRM and support systems.
• Collaborate with internal teams to ensure customer issues are resolved efficiently.
• Follow company policies while maintaining high standards of customer satisfaction.
• Meet established performance metrics for response time, quality, and customer satisfaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Conflict resolution

Remote work

Attention to detail

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Wheel the World is seeking a friendly, empathetic Customer Service Representative to be the primary contact for travelers, helping with inquiries, reservations, accessibility questions, and general support to plan accessible trips.

You will handle inquiries via phone, email, and live chat, assist with bookings and modifications, maintain accurate CRM records, and collaborate with teams to resolve issues while upholding high customer satisfaction.