Remote Travel & Client Support Specialist

OpenKrill; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work environment

Step-by-step onboarding and ongoing 지원

Opportunities for growth and careerAdv

Supportive and collaborative team

Job summary

OpenKrill is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a fully remote environment. The role emphasizes communication, organization, and delivering a positive client experience.

The ideal candidate is detail-oriented, responsive, and comfortable working independently using digital tools, with a focus on ensuring smooth interactions across teams and systems.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Strong written & verbal communication

Excellent organizational skills

Comfortable using online systems

Manage multiple tasks remotely

Customer service or admin experience

Reliable internet access

Job description

OpenKrill is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a fully remote environment. The role emphasizes communication, organization, and delivering a positive client experience.

The ideal candidate is detail-oriented, responsive, and comfortable working independently using digital tools, with a focus on ensuring smooth interactions across teams and systems.