Remote Client Support Specialist

OpenKrill; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

OpenKrill is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience while working independently with digital tools.

The successful candidate will be detail-oriented, responsive, and capable of handling multiple tasks remotely.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Experience with online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.

Responsibilities

• Respond to client inquiries with timely, professional support.
• Coordinate scheduling, reservations, and service requests.
• Maintain accurate client records in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track open requests and follow up to resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Communication skills

Organizational skills

Remote work

Customer service

Multitasking

CRM software

Ticketing systems

Tools

CRM software

Ticketing systems

Job description

OpenKrill is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience while working independently with digital tools.

The successful candidate will be detail-oriented, responsive, and capable of handling multiple tasks remotely.