Remote Client Support & Scheduling Specialist

Openkrill; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and ongoing support

Growth opportunities

Collaborative team environment

Job summary

Openkrill is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and coordinate scheduling in a remote environment. The role emphasizes clear communication, strong organization, and delivering a positive client experience.

This position suits detail-oriented, self-motivated individuals who are comfortable using digital tools, with excellent written and verbal communication and the ability to work independently.

Qualifications

• Clear and concise written and spoken English.
• Excellent organizational and time-management abilities.
• Experience using online systems and customer support tools.
• Ability to manage multiple tasks in a remote setting.
• Customer service or administrative experience preferred.

Responsibilities

• Respond to client inquiries with timely, professional support.
• Coordinate scheduling, reservations, and service requests.
• Maintain accurate client records in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to drive resolution.
• Review service details for accuracy and completeness.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Communication

Organization

Remote tools

Multitasking

Customer service experience

Tools

CRM software

Email & support tools

Job description

Openkrill is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and coordinate scheduling in a remote environment. The role emphasizes clear communication, strong organization, and delivering a positive client experience.

This position suits detail-oriented, self-motivated individuals who are comfortable using digital tools, with excellent written and verbal communication and the ability to work independently.