Remote Customer Support & Scheduling Coordinator

Openkrill; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Openkrill is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a remote environment. The role emphasizes communication, organization, and delivering a positive client experience.

The ideal candidate is detail-oriented, responsive, and comfortable working independently with digital tools, offering flexible remote work with onboarding and growth opportunities.

Qualifications

• Strong written and verbal communication.
• Excellent organizational skills and attention to detail.
• Comfort with online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Strong communication

Organizational skills

Remote work

Customer service experience

Job description

Openkrill is seeking a dependable Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a remote environment. The role emphasizes communication, organization, and delivering a positive client experience.

The ideal candidate is detail-oriented, responsive, and comfortable working independently with digital tools, offering flexible remote work with onboarding and growth opportunities.