Remote Travel Client Experience Manager

Socket.dev; Tennessee; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Onboarding and training

Mentorship and growth opportunities

Job summary

Socket.dev is seeking a Travel Customer Service Manager for a fully remote position. You will be the main contact for clients, coordinating reservations and trip details, and handling scheduling and itinerary updates while maintaining organized records.

You will work with travel advisors to ensure timely, accurate support throughout the planning process and deliver a professional, friendly client experience. Remote work, onboarding, and mentorship are included.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset with strong problem-solving abilities.
• Organized, detail-oriented, and able to manage multiple priorities.
• Comfortable working independently in a remote environment.
• Confident using computers and learning new online systems.
• Experience in customer service, hospitality, administration, or travel is helpful but not required.

Responsibilities

• Serve as a primary point of contact for client questions and travel-related requests.
• Work alongside travel advisors to coordinate reservations and trip details.
• Assist with scheduling, confirmations, itinerary updates, and follow-up communications.
• Provide accurate information and timely support throughout the planning process.
• Maintain organized client records and booking documentation.
• Help ensure travel arrangements are accurate and ready before departure.
• Deliver professional, friendly service while creating a seamless client experience.

Skills

Communication

Interpersonal skills

Customer-first mindset

Organized and detail-oriented

Remote work comfort

Computer literacy

Multitasking

Travel knowledge (nice-to-have)

Job description

Socket.dev is seeking a Travel Customer Service Manager for a fully remote position. You will be the main contact for clients, coordinating reservations and trip details, and handling scheduling and itinerary updates while maintaining organized records.

You will work with travel advisors to ensure timely, accurate support throughout the planning process and deliver a professional, friendly client experience. Remote work, onboarding, and mentorship are included.