Remote Travel Client Experience Manager

Traveling with Mchaila; Mount Juliet (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Traveling with Mchaila is seeking a Travel Customer Service Manager for a fully remote role. You will serve as the main contact for clients, coordinating reservations, scheduling, and itinerary updates while supporting a team of travel advisors.

A customer-first mindset and strong communication are essential to deliver timely, attentive service. You will maintain detailed client records, ensure accuracy of travel details, and provide proactive follow-up to keep bookings on track.

Qualifications

• Excellent communication skills and a customer-first mindset.
• Strong problem-solving and multitasking abilities.
• Ability to work independently in a remote environment.
• Comfort with learning new online systems and tools.

Responsibilities

• Serve as the primary point of contact for client questions and travel-related requests.
• Coordinate reservations and trip details alongside travel advisors.
• Assist with scheduling, confirmations, itineraries, and follow-up communications.
• Provide accurate information and timely support throughout the planning process.
• Maintain organized client records and booking documentation.
• Ensure travel arrangements are accurate and ready before departure.
• Deliver professional, friendly service to create a seamless client experience.

Skills

Excellent communication

Customer service oriented

Organized

Detail-oriented

Remote work

Tech proficient

Hospitality/travel experience helpful

Tools

CRM software

Scheduling tools

Job description

Traveling with Mchaila is seeking a Travel Customer Service Manager for a fully remote role. You will serve as the main contact for clients, coordinating reservations, scheduling, and itinerary updates while supporting a team of travel advisors.

A customer-first mindset and strong communication are essential to deliver timely, attentive service. You will maintain detailed client records, ensure accuracy of travel details, and provide proactive follow-up to keep bookings on track.