Remote Travel Care Coordinator - Client Itinerary Support

Excitingtravelnow; West Haven (CT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator in West Haven, Connecticut. In this role, you will provide outstanding service to clients throughout their travel experience, serving as the main point of contact for inquiries. The ideal candidate should have strong customer service skills and be detail-oriented. Excitingtravelnow offers a flexible remote work environment with training and growth opportunities within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building skills

Detail-oriented

Self-directed

Comfortable learning new systems

Job description

Excitingtravelnow is looking for a Customer Care Coordinator in West Haven, Connecticut. In this role, you will provide outstanding service to clients throughout their travel experience, serving as the main point of contact for inquiries. The ideal candidate should have strong customer service skills and be detail-oriented. Excitingtravelnow offers a flexible remote work environment with training and growth opportunities within the organization.