Remote Travel Care Coordinator - Client Itinerary Support

Excitingtravelnow; City of Utica (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training and tools

Flexible work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator to provide exceptional service in travel services. This role is focused on guiding clients through their travel planning journey and offering continuous support. The perfect candidate will have strong customer service skills and the ability to work independently in a remote environment. Additional skills in relationship-building and attention to detail will be beneficial. Join us for training, mentorship, and opportunities for advancement!

Qualifications

• Strong customer service and relationship-building skills required.
• Detail-oriented with strong follow-through abilities.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building

Attention to detail

Self-motivation

Job description

Excitingtravelnow is looking for a Customer Care Coordinator to provide exceptional service in travel services. This role is focused on guiding clients through their travel planning journey and offering continuous support. The perfect candidate will have strong customer service skills and the ability to work independently in a remote environment. Additional skills in relationship-building and attention to detail will be beneficial. Join us for training, mentorship, and opportunities for advancement!