Remote Travel Care Coordinator - Client Itinerary Support

Excitingtravelnow; Athens (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator to provide excellent service and build relationships with clients. This role involves guiding travelers through planning while ensuring attentive support. Key responsibilities include serving as a contact for travel inquiries and maintaining communication with clients. Ideal candidates should possess strong customer service skills, attention to detail, and experience in a support role, with the opportunity for remote work and advancement within the company.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building

Attention to detail

Self-directed

Job description

Excitingtravelnow is looking for a Customer Care Coordinator to provide excellent service and build relationships with clients. This role involves guiding travelers through planning while ensuring attentive support. Key responsibilities include serving as a contact for travel inquiries and maintaining communication with clients. Ideal candidates should possess strong customer service skills, attention to detail, and experience in a support role, with the opportunity for remote work and advancement within the company.