Remote Travel Care Coordinator - Client Itinerary Support

Excitingtravelnow; Quincy (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training and tools

Ongoing mentorship

Advancement opportunities

Job summary

Excitingtravelnow is seeking a motivated Customer Care Coordinator to provide exceptional service and support to travelers. You will be the primary contact for travel inquiries, ensuring timely responses and guiding clients through the planning process. The ideal candidate is detail-oriented, self-directed, and has a background in customer service. This role offers a flexible remote work environment and opportunities for career advancement within the company.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building

Detail-oriented

Ability to work remotely

Sales support

Job description

Excitingtravelnow is seeking a motivated Customer Care Coordinator to provide exceptional service and support to travelers. You will be the primary contact for travel inquiries, ensuring timely responses and guiding clients through the planning process. The ideal candidate is detail-oriented, self-directed, and has a background in customer service. This role offers a flexible remote work environment and opportunities for career advancement within the company.