Remote Travel Care Coordinator - Client Itinerary Support

Excitingtravelnow; Radford (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Training and tools

Ongoing mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator to deliver excellent service and build positive client relationships. This role involves guiding travelers through the planning process and ensuring attentive, professional support. Responsibilities include responding to travel inquiries, coordinating itineraries, and monitoring client needs. The ideal candidate will have strong customer service skills, be detail-oriented, and comfortable with remote work. A passion for travel is a plus. We offer a flexible remote work environment and opportunities for advancement.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building skills

Detail-oriented

Self-directed

Comfortable learning new systems

Interest in travel or tourism

Job description

Excitingtravelnow is looking for a Customer Care Coordinator to deliver excellent service and build positive client relationships. This role involves guiding travelers through the planning process and ensuring attentive, professional support. Responsibilities include responding to travel inquiries, coordinating itineraries, and monitoring client needs. The ideal candidate will have strong customer service skills, be detail-oriented, and comfortable with remote work. A passion for travel is a plus. We offer a flexible remote work environment and opportunities for advancement.