Remote Travel Care Coordinator | Client Concierge

Excitingtravelnow; Waterville (ME); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training and tools

Ongoing mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator to deliver excellent service and build positive client relationships. In this role, you will be a primary point of contact for travel-related inquiries and ensure each client receives attentive, professional support.

Ideal candidates will possess strong customer service skills and be comfortable working remotely. Training and mentorship are provided, offering opportunities for advancement within the organization.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.

Skills

Customer service skills

Relationship-building skills

Detail-oriented

Self-directed

Comfortable learning new systems

Job description

Excitingtravelnow is looking for a Customer Care Coordinator to deliver excellent service and build positive client relationships. In this role, you will be a primary point of contact for travel-related inquiries and ensure each client receives attentive, professional support.

Ideal candidates will possess strong customer service skills and be comfortable working remotely. Training and mentorship are provided, offering opportunities for advancement within the organization.