Remote Travel Care Advisor | Flexible Scheduling

Hope’s Global Getaways; Daly City (CA); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Remote work

Training provided

Performance-based incentives

Travel discounts

Professional development

Job summary

Hope’s Global Getaways is seeking friendly, organized individuals to join our remote team as Travel Customer Care Advisor. You will assist clients researching, planning, and managing vacation arrangements, ensuring a smooth experience by answering questions and coordinating services.

No prior travel experience is required; training and ongoing support are provided. This fully remote position offers flexible scheduling and opportunities to develop destination and supplier knowledge with team

Qualifications

• Strong written and verbal communication skills.
• Patient, professional, and customer-focused approach.
• Good organization and attention to detail.
• Comfortable conducting online research and reviewing multiple options.
• Strong follow-up and time-management skills.
• Ability to manage several client requests and priorities.
• Self-motivated and comfortable working independently.
• Willingness to learn supplier systems, booking platforms, and digital tools.

Responsibilities

• Communicate with clients to learn about vacation goals, dates, budget, destinations, and requests.
• Research hotels, resorts, cruises, transportation, tours, and packages.
• Help clients compare options and understand features, inclusions, and booking considerations.
• Coordinate arrangements through supplier systems and resources.
• Keep reservation details, confirmations, schedules, and notes organized.
• Follow up on pending decisions, missing information, deadlines, and updates.
• Assist with routine questions, booking adjustments, and service-related requests.
• Maintain accurate client records while building destination and supplier knowledge.

Skills

Communication

Organization

Research

Time-management

Customer focus

Independent work

Self-motivation

Problem solving

Attention to detail

Learning agility

Job description

Hope’s Global Getaways is seeking friendly, organized individuals to join our remote team as Travel Customer Care Advisor. You will assist clients researching, planning, and managing vacation arrangements, ensuring a smooth experience by answering questions and coordinating services.

No prior travel experience is required; training and ongoing support are provided. This fully remote position offers flexible scheduling and opportunities to develop destination and supplier knowledge with team