Remote Travel Automation Analyst Entry-Level Support

BCD Travel; Northern (KY); Hybrid; USD 58,000 - 62,000; Full time

Benefits offered by this job

Flexible hours

Work-from-home opportunities

Career growth

Generous vacation days

Wellbeing tools

Industry perks

Inclusive workplace

Job summary

BCD Travel Travel Automation Analyst is a remote, full-time role in the United States. The position supports and reviews low level complexity help desk requests and contributes to ongoing OBT and QCE implementation projects.

You will provide a proactive approach to programming basic entry level solutions, follow department guidelines, and perform basic troubleshooting for client concerns and programming issues. The role emphasizes routine requirements gathering and ongoing project support.

Qualifications

• Prior experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team.
• Strong hands-on knowledge of all aspects of the travel reservation process.
• Ability to work on multiple projects concurrently.
• Excellent organization and time management skills.
• Good knowledge in Microsoft Office products.
• Strong verbal and written communication skills in English.
• Working knowledge of Sabre and Amadeus GDS systems is a plus.

Responsibilities

• Provide a proactive and consultative approach to programming basic entry level solutions.
• Learn, understand, and adhere to department guidelines and procedures consistently.
• Provide basic troubleshooting for key information related to client concerns, programming errors, and escalations.
• Focus on basic routine requirements gathering and routine writing.
• Provide an on-going resource for OBT and QCE implementation projects.
• Submit requests to detach and/or attach global standard optional or custom routines.
• QC Web account creation for project implementations.

Skills

Travel industry experience

MidOffice knowledge

Travel reservations

Multi-project work

Time management

MS Office

English communication

Sabre/Amadeus GDS

Tools

Sabre GDS

Amadeus GDS

Job description

BCD Travel Travel Automation Analyst is a remote, full-time role in the United States. The position supports and reviews low level complexity help desk requests and contributes to ongoing OBT and QCE implementation projects.

You will provide a proactive approach to programming basic entry level solutions, follow department guidelines, and perform basic troubleshooting for client concerns and programming issues. The role emphasizes routine requirements gathering and ongoing project support.